Improving Personal Communication Skills
Make good working relationships great
the
office
Training Overview
Feel comfortable talking to just about anyone, form relationships with people you think you have nothing in common with, build rapport with strangers more easily and diffuse difficult situations before they become major issues.
Excellent verbal communication skills are one of the most important attributes a PR practitioner can possess. This highly interactive course uses a wide range of exercises and techniques to help you build strong relationships with journalists, colleagues, clients and suppliers, relationships where everyone feels valued and important, and where you get others to co-operate more often so that you're all working towards the same goals.
How will I benefit?
When personal communication works well, you not only understand others better you are also understood by others more easily. You feel less stressed, more capable and more confident in your own abilities.
You'll start to recognise the different 'preferred communication styles' so you can adapt your natural style to achieve the best results for all parties.
You'll be given the chance to try out a number of different communication techniques during the course so you can put them into practice immediately. You'll also be able to tailor the different exercises to suit your specific problem areas. Delegates leave the course saying that they understand themselves and their actions better, enabling them to make changes that improve results at work.
What will I learn?
Break barriers
Barriers to communication
Qualities
The qualities of the good communicator
Build rapport
How to build and maintain rapport
Active listening
Active listening' and better listening skills
Non-Verbal skills
The importance of non-verbal communication
Body Language
Adapting your body language and voice to different situations
Make a great impression
How to meet, greet and make a good first impression
Be heard
How to get your message across in meetings
Personality modes
The four common personality modes and how to work with them
Modify behaviour
How to modify your behaviour to achieve favourable outcomes
Giving feedback
How to give and receive feedback
Who should attend?
This course is for any PR executive who works with a number of clients, colleagues, suppliers and journalists; anyone who sometimes has difficulty getting people to co-operate.
What else do I need to know?
This is course involves lots of interactivity and insight into yourself and the people you work with.
How Big Fish Training Works
Got a team to train? Most courses are delivered direct either in person or via live video for groups of 6 - 12 people. These sessions are tailored to your specific needs. You just need to tell us what they are! Get in touch now for a friendly chat about what you need to achieve.
Want a course just for you? We run special sessions throughout the year and have a growing number of online courses. If you can't find what you need on the site, get in touch now and we can help.
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Sounds good! How do I book?
- Call Emma: 0118 958 7095
- Email: info@bigfishtraining.com
- Contact us: using the form below
