Whether we are dealing with people on a one-to-one basis, putting forward our views in a meeting or making a presentation to a large group of people, our ideas and suggestions are only as good as our ability to persuade others to agree with - and act upon - those ideas and suggestions.

Being able to influence others effectively requires us to not only choose and deliver the right words, but also to match those words with the right vocal signals, facial expressions and body language. It requires us to have a set of specialised skills that include listening, empathising, understanding, keeping an open mind and being prepared to be flexible.

However, influencing skills should never be confused with the negative persuasive techniques of propaganda, bullying and blackmail. The effective influencer is, above all, a successful negotiator, working with others to find solutions that benefit all parties.

What will I get out of it?
By the end of the course you will be able to:

• Obtain co-operation through consent
• Build rapport more easily
• Use listening to gain understanding
• Reduce resistance and potential conflict
• Adapt your natural communication style when necessary
• Communicate more effectively with colleagues and clients
• Say no without offending or feeling guilty
• Feel more confident when dealing with difficult situations

Duration - 1 day.

Please email us at info@bigfishtraining.com if you would like to know more.